Return & Exchange Policy

Last updated: August 21, 2026

Thank you for choosing IJYOYO. We take great pride in the quality of our photography and wall art products. If you are not completely satisfied with your purchase, we are here to help.

1. General Return Guidelines

All returns must be initiated and postmarked within fifteen (15) days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it—new, unused, and with all original packaging, tags, and labels intact.

2. Non-Returnable Items

Please note that the following items are not eligible for return or exchange unless they arrive damaged or defective:

3. The Return Process

To return an item, please follow these steps:

  1. Place the item securely in its original packaging.
  2. Include your proof of purchase (order confirmation email or packing slip).
  3. Mail your return to the following address:

IJYOYO LLC
Attn: Returns Department
New York, NY 10001
United States

If a prepaid shipping label was included with your package, you may use it. Return shipping charges for items that are not defective are the responsibility of the customer unless otherwise stated.

4. Refunds & Exchanges

Once we receive your item, we will inspect its condition. Please allow seven (7) business days for us to process your return or exchange. Refunds will be issued to your original method of payment. You will receive an email notification once your return has been processed.

5. Damaged or Defective Items

If your art arrives damaged due to transit, please contact us immediately. We require photos of both the packaging and the damage within 48 hours of delivery to process a claim. We will provide a prepaid label for returns of defective goods and will prioritize a replacement or full refund at no additional cost to you.

6. Questions?

If you have any questions regarding your order or our return policy, please contact our support team at:
management@ijyoyo.com

ijyoyo logo